Dear Valued Customer:

Please help us serve you and others better by completing our Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us to ensure that our products and services meet your needs.

 
  Product Purchased  
 
  Purchase Date      
 
  Application  
 
  If Other, please specify  
 
  Please answer the following on a 1 to 5 scale ( 1=Low, 5=High )
 
  Product Performance:
 
  Quality of Product
 
1 Low   2   3   4   5 High
 
 
  Product meets expectations/needs
 
1 Low   2   3   4   5 High
 
 
  Based upon the performance of this product, how likely are you to consider purchasing other Folsom Research products?
 
1 Low   2   3   4   5 High
 
  Sales:
 
  Ease of obtaining product information
 
1 Low   2   3   4   5 High
 
 
  Salesperson’s knowledge of the product
 
1 Low   2   3   4   5 High
 
 
  Salesperson was courteous
 
1 Low   2   3   4   5 High
 
 
  Ease of purchase
 
1 Low   2   3   4   5 High
 
 
What factors were most important in your decision to purchase Folsom Research products:
Cost 1 Low   2   3   4   5 High
Quality 1 Low   2   3   4   5 High
Warranty 1 Low   2   3   4   5 High
Service 1 Low   2   3   4   5 High
Features 1 Low   2   3   4   5 High

  Installation/Set-up:
 
  Ease of unpacking product(s)
 
1 Low   2   3   4   5 High
 
 
  Ease of connecting
 
1 Low   2   3   4   5 High
 
 
  Ease to set-up/adjust
 
1 Low   2   3   4   5 High
 
 
  Overall Impression
 
1 Low   2   3   4   5 High
  Shipment of Goods
 
  Was accurate
 
1 Low   2   3   4   5 High
 
 
  Delivered when scheduled
 
1 Low   2   3   4   5 High
 
 
  In good condition
 
1 Low   2   3   4   5 High
  Documentation
 
  Manual is easy to follow
 
1 Low   2   3   4   5 High
 
 
  Adequately covers product application
 
1 Low   2   3   4   5 High
  Website
 
  Ease of locating
 
1 Low   2   3   4   5 High
 
 
  Ease of navigating
 
1 Low   2   3   4   5 High
 
 
  Value of information contained
 
1 Low   2   3   4   5 High
  Service (if applicable)
 
  Representative was easily contacted
 
1 Low   2   3   4   5 High
 
 
  Representative was courteous and helpful
 
1 Low   2   3   4   5 High
 
 
  Representative was knowledgeable about service issue
 
1 Low   2   3   4   5 High
 
 
  Resolution of issue was timely
 
1 Low   2   3   4   5 High
 
 
  Comments  
 
  Name     Title
 
  Company     Email